SHIPPING AND RETURNS



Shipping and Delivery

How are your shipping charges calculated?

Shipping charges will be calculated at checkout. When available, you may expedite your order to ship next day for an additional charge.

Do you deliver outside of Canada?

No. At this time, products can only be shipped within Canada.

How long will it take to deliver my order?

Orders are shipped Monday through Friday, excluding major holidays. Orders placed by 3:00 PM PST, will be shipped the same day. Orders placed after 3:00 PM PST will be shipped the following business day.

All orders receive free 2 day shipping. When available, you may expedite your order to ship next day for an additional charge.

Warehouse Closures

Please note: Free Shipping on all orders within Canada.
Orders will not ship from our distribution center on the following dates due to holiday closures:

  • New Year
  • Good Friday
  • Victoria Day
  • Canada Day
  • Civic Holiday
  • Labour Day
  • Thanksgiving Day
  • Remembrance Day
  • Christmas Day
  • Boxing Day

Returns

What is your return policy?

We are committed to offering high-quality, scientifically proven products and want to ensure you are completely satisfied with your order. If you are not satisfied for any reason, we will accept returns within 30 days of your original purchase. All returns must be authorized through Customer Service and assigned a Return Merchandise Authorization Number (RMA).

To initiate a return, please contact Customer Service 604 990 0057 between 8:30 AM and 4:00 PM PST, Monday – Friday.

How do I return an item?

To initiate a return, please contact Customer Service. Once your request is processed, you will

receive an email with a prepaid FedEx shipping label and a Return Merchandise Authorization form that must be included with your return. Shipping charges for returned products will be waived on all approved returns.

Use the prepaid FedEx shipping label and drop off your package at any FedEx location.

  • Print pre-paid return label
  • Package return with pre-paid label and Return Merchandise Authorization form included inside package
  • Drop off at any FedEx location

Can I return products in-office?

In order to ensure prompt processing of your return, we highly encourage you to contact Customer Service to initiate a return. When do I get my refund after I have returned an item? If applicable, refunds will be provided once your product return has been received and processed. Refunds will be applied to the original payment card and may take up to 14 business days.

I have a question about my return, who do I contact?

Our dedicated Customer Service team is available to support you should you have questions or need further assistance regarding your return.

Customer Service

8:30 AM and 4:00 PM PST
Monday – Friday.
Contact: 604 990 0057



Address

109 E 13th St North Vancouver, BC V7L 2L3

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